Answers to frequently asked questions by supporters, sponsors and charities.
Let us tell you a little bit about us TOP
Our vision is to create a new caring economy whereby the process of everyday living creates benefits for people in need, community causes and the environment. We are also committed to making it easier, more efficient and more rewarding for people to contribute to these causes.
Our objective is to grow the overall donation pool available for distribution amongst not for profits by increasing the participation in fundraising by businesses and households alike, reducing the cost of raising these funds and by making ‘giving’ part of as many everyday transactions as possible.
Create a Supporter Page TOP
Be a Hero and create your own Supporter page for your cause or charity. Click here
Help a friend make a difference TOP
Remember you can support your friends, family, co-workers or just someone who has inspired you by donating directly to their charity through your friends Supporter Page. Click here
Spread the Word TOP
The more people you tell about Everyday Hero, the bigger the difference we can make. Every little bit helps so tell your friends how they can make a difference through their everyday actions.
You can donate the full value of your Everyday Hero Charity Gift Card to any one of our charity members by contacting our office on 1300 798 768. Unfortunately, new Charity Gift Cards are no longer available for purchase.
How do I find what I’m looking for? TOP
We’ve developed three alternatives to help you find your way around Everyday Hero, whether it is for sponsoring a Supporter, locating an event or finding a charity.
Sponsoring a Supporter – Simply type in the first name, last name or name of the team your friend is participating in. You can then link to their Supporter page to make a donation.
Finding an Event – type in the name of the event you are looking for and if we are supporting it, you'll be able to link through to out more information about the event from participation to sponsoring a family member, friend or work colleague.
Searching for a Charity – there are several ways you can find out more information about your favourite charity or cause.
What if my charity isn’t there? TOP
We’re doing our best to spread the word in the Not for Profit industry, but it’s going to take us a little time. If you’d like to support a charity we currently don’t have as a partner, let us know and we’ll contact them straight away. In the meantime you can choose another worthy cause or we’ll let you know when the partner is on board.
How does my charity join Everyday Hero? TOP
Joining is easy. Simply follow the link to fill in a few contact details. We’ll be in touch to send you a copy of our terms and conditions.
What are the benefits? TOP
Everyday Hero offers:
Everyday Hero deducts a small 6.5% administration fee from each gross donation made to your charity of choice. Additional to this administration fee, a payment-processing fee is also deducted from the gross donation with the fee varying dependent of the payment type (VISA/Mastercard/AMEX, PayPal, BPAY and Australia Post). Please refer to the table below for a full breakdown of the fees associated with a donation.
|CREDIT CARD||ONLINE PAYMENTS||INTERNET BANKING||OFFLINE PAYMENTS|
|Processing Fee||1% + 23c||$0.83||2.45% + 23c||$1.70||1.1% + 30c + 23c||$1.19||$0.85 + 23c||$1.08||$2.00 + 23c||$2.23|
|Processing Fee GST||10%||$0.083||10%||$0.17||10%||$0.119||10%||$0.108||10%||$0.223|
|Donation to Charity||$54.797||$53.84||$54.401||$54.522||$53.257|
* The table above shows an example of an Australian domestic credit card transaction. EH is charged an additional 1.0% for all international or cross-border cardholder transactions.
Everyday Hero also charges it’s partner charities a hosting fee of $374.40 + GST per annum.
What is the process ensuring all funds donated go to my charity? TOP
All charities will be provided with the ability to reconcile all deposits with reports detailing all donations made. Charities can access this information through a password protected account to manage reports and file downloads.
All money is initially deposited into Everyday Hero’s agency account which is fully audited by Carthills Chartered Accountants.
Feedback, suggestions – Contact Us TOP
We love to get your feedback on ways we can improve Everyday Hero. Click here