Frequently Asked Questions

Answers to frequently asked questions by supporters, sponsors and charities.

FIRST VISIT TO EVERYDAY HERO?

- Let us tell you a little bit about us

WHAT CAN I DO IN EVERYDAY HERO?

- Redeem a gift card
- Create a Supporter Page
- Help a friend make a difference
- Spread the Word

REDEEM A GIFT CARD

SEARCHING EVERYDAY HERO

- How do I find what I'm looking for?
- What if my charity isn't there?

CHARITY INFORMATION

- How does my charity join Everyday Hero?
- What are the benefits?
- What are the costs?
- How does Everyday Hero get paid?
- What is the process ensuring all funds donated go to my charity?

FIRST VISIT TO EVERYDAY HERO? TOP

Let us tell you a little bit about us TOP

Our vision is to create a new caring economy whereby the process of everyday living creates benefits for people in need, community causes and the environment. We are also committed to making it easier, more efficient and more rewarding for people to contribute to these causes.
Our objective is to grow the overall donation pool available for distribution amongst not for profits by increasing the participation in fundraising by businesses and households alike, reducing the cost of raising these funds and by making ‘giving’ part of as many everyday transactions as possible.

WHAT CAN I DO IN EVERYDAY HERO? TOP

Create a Supporter Page TOP

Be a Hero and create your own Supporter page for your cause or charity. Click here

Help a friend make a difference TOP

Remember you can support your friends, family, co-workers or just someone who has inspired you by donating directly to their charity through your friends Supporter Page. Click here

Spread the Word TOP

The more people you tell about Everyday Hero, the bigger the difference we can make. Every little bit helps so tell your friends how they can make a difference through their everyday actions.

REDEEM A GIFT CARDTOP

You can donate the full value of your Everyday Hero Charity Gift Card to any one of our charity members by contacting our office on 1300 798 768. Unfortunately, new Charity Gift Cards are no longer available for purchase.

SEARCHING EVERYDAY HERO TOP

How do I find what I’m looking for? TOP

We’ve developed three alternatives to help you find your way around Everyday Hero, whether it is for sponsoring a Supporter, locating an event or finding a charity.

Sponsoring a Supporter – Simply type in the first name, last name or name of the team your friend is participating in. You can then link to their Supporter page to make a donation.

Finding an Event – type in the name of the event you are looking for and if we are supporting it, you'll be able to link through to out more information about the event from participation to sponsoring a family member, friend or work colleague.

Searching for a Charity – there are several ways you can find out more information about your favourite charity or cause.

  1. Alphabetical – simply select the letter of the charity and we’ll give you a list of all of our partners in alphabetical order starting with the selected letter.
  2. By category – If you’re not sure of the name or are looking at different charities or causes to support, why not select a category. For example, selecting ‘Children’ will bring up all of the charities which support kids.
  3. By name – if you know the exact name of your preferred charity simply type it in and we’ll provide you with details directly. Remember to use correct punctuation and spelling to enable us to identify your charity accurately.

What if my charity isn’t there? TOP

We’re doing our best to spread the word in the Not for Profit industry, but it’s going to take us a little time. If you’d like to support a charity we currently don’t have as a partner, let us know and we’ll contact them straight away. In the meantime you can choose another worthy cause or we’ll let you know when the partner is on board.

CHARITY INFORMATION TOP

How does my charity join Everyday Hero? TOP

Joining is easy. Simply follow the link to fill in a few contact details. We’ll be in touch to send you a copy of our terms and conditions.

What are the benefits? TOP

Everyday Hero offers: 

  • Access to unique fundraising tools for no upfront costs and no risk
  • The ability to reduce fundraising costs as a percentage of funds raised, meaning more money gets to the areas that need it most
  • The tools to attract more donations from your existing supporters, by harnessing their contact base
  • Access to new supporters through the viral nature of the distribution of Supporter Pages
  • New and innovative offers for your loyal supporters to support you through their everyday shopping and purchases
  • No additional administration or technical requirements on your part
  • All monies paid directly into your account fortnightly

TOP

How does Everyday Hero get paid?

Everyday Hero deducts a small 6.5% administration fee from each gross donation made to your charity of choice. Additional to this administration fee, a payment-processing fee is also deducted from the gross donation with the fee varying dependent of the payment type (VISA/Mastercard/AMEX, PayPal, BPAY and Australia Post). Please refer to the table below for a full breakdown of the fees associated with a donation.

CREDIT CARD ONLINE PAYMENTS INTERNET BANKING OFFLINE PAYMENTS
VISA/Mastercard AMEX PayPal BPAY Australia Post
Total Donation $60.00 $60.00 $60.00 $60.00 $60.00
Service Fee 6.5% $3.90 6.5% $3.90 6.5% $3.90 6.5% $3.90 6.5% $3.90
GST 10% $0.39 10% $0.39 10% $0.39 10% $0.39 10% $0.39
Processing Fee 1% + 23c $0.83 2.45% + 23c $1.70 1.1% + 30c + 23c $1.19 $0.85 + 23c $1.08 $2.00 + 23c $2.23
Processing Fee GST 10% $0.083 10% $0.17 10% $0.119 10% $0.108 10% $0.223
Total Fees $5.203 $6.16 $5.559 $5.478 $6.743
Donation to Charity $54.797 $53.84 $54.401 $54.522 $53.257

* The table above shows an example of an Australian domestic credit card transaction. EH is charged an additional 1.0% for all international or cross-border cardholder transactions.

Everyday Hero also charges it’s partner charities a hosting fee of $400 + GST per annum.

What is the process ensuring all funds donated go to my charity? TOP

All charities will be provided with the ability to reconcile all deposits with reports detailing all donations made. Charities can access this information through a password protected account to manage reports and file downloads.

All money is initially deposited into Everyday Hero’s agency account which is fully audited by Carthills Chartered Accountants.

Feedback, suggestions – Contact Us TOP

We love to get your feedback on ways we can improve Everyday Hero. Click here